Shipping & Return Policy
Shipping
Orders are shipped from Ireland. You will receive a confirmation email once your order has been shipped. Tracking number will be provided if you select tracked shipping on checkout.
Shipping will be provided by An Post. For Ireland, your order will usually arrive within 2-3 working days after you receive shipping confirmation. For Europe, please allow 5-7 working days, and for the Uk please allow 3-5 working days.
* Please note that during busy times such as Christmas, etc., orders might take slightly longer to process.
Delivery times are estimates only, and delays may occur due to factors beyond my control, including courier service disruptions etc.
Please ensure you provide a valid email address and telephone number when you order – we may need this information to contact you should any issues arise that could affect delivery time.
All import duties, taxes and tariffs are fully the customer’s responsibility. If these are unpaid and the order is returned to us, there will only be a refund once we receive the package back safely. Any fees incurred (including shipping) will not be refunded, and additional fees will be deducted from your refund.
Shipping to:
- Ireland from 7€ to 10€
- Europe (selected countries) from 10€ to19€
- UK fromto 12€ to 16€
Return
If you experience a problem with your order, please send an email to info@natalierossillustrations.com with photos attached, explaining the issue. Once the email is received, I will get back to you as soon as possible to resolve the problem.